Passengers are deemed to have read,
understood & accepted the following conditions. The Organiser shall be known as “The Company”
in the conditions below.
RESERVATIONS & DEPOSIT
A full deposit of S$500 per person is
required to confirm your reservation. If
the tour fare is below S$1,000, a non-refundable deposit of S$500 per person is
required.
The company does not
recognize any deposit as constituting confirmation of tours, travel
arrangements or tickets.
Online Booking of Group and Free and Easy Packages
For online reservation of packages
made via our website, a partial deposit of S$100 is required to make a
booking. The balance deposit of S$400
can be made in our office within 3 days after your online reservation. The balance deposit can be made by cash,
cheque or NETS.
Online Booking of Air Tickets
For online booking of air-tickets,
full payment is required.
BALANCE PAYMENT
Group Packages
Balance
payment is to be paid in full one month prior to departure. Failure to comply with this may result in an
automatic cancellation of reservation and a forfeiture of deposit. In this instance, the cancellation fee
as stated below is payable by the Customer.
Free and Easy Packages
Full
payment is required upon confirmation of air reservation and land arrangement
before issuance of travel documents. Any booking that is not confirmed within
the airlines’ required dateline, seats will be auto-cancelled by airlines
unless tickets are being issued. Please note that during important events,
festivals, conferences and fair periods, there will be surcharges levied by
accommodation properties. We will advise you of any increase in tour prices
when you book your package. Passengers are expected to pay the difference or
have the option to change to another preferred choice of accommodation
(provided there is also no surcharge being levied)
CREDIT CARD / CHARGE CARD
For payment made through credit
card, charge card or NETS an administrative fee is chargeable. We strongly advise you to make your payment
in cash or cheque. In cases of credit
card payments, refunds (if applicable) will be made through the credit card
company.
CANCELLATION
Cancellation of booking must be made
in writing to avoid misunderstanding.
The following charges will apply accordingly:
Days of Notice All
Package Tour Special
Condition
Prior to departure excluding weekend
/ PH Tours
on promo/Special
15 days and above S$500 Fares
are subject to
08-14 days before departure 50% of
tour fare or S$500 separate Land
&
04-07 days before departure 75% of
tour fare or S$500 Ticketing Conditions
03 days or less 100%
of tour fare
Whichever is higher
*Full cancellation applies for
promotional packages/air tickets/budget air tickets/tours on chartered flights
*No cancellation/amendment is
allowed for booking made during NATAS Travel Fair
*Non-refundable for departures on
Eve Public Holidays
For Cruise packages:-
Amendment/Cancellation fee is subject
to cruises Terms & Condition
For Air Tickets:-
a)
Cancellation/Amendment
of name or flight or date before flight departures, S$150 per name will be
imposed and passengers must pay any application fare difference that might be
incurred.
b)
Non-refundable/amount
as per airline stipulated conditions and administrative fee will be imposed by
airlines
c)
100%
of ticket fare imposed for no show charges
Upon the company receiving the
written notice of cancellation and in accordance with the terms and conditions
stipulated, the Customer shall receive the refund.
AMENDMENTS
For each amendment made after a
booking has been confirmed, an amendment fee of S$50 per person will be
charged. For any changes in the
departure date or tour type, cancellation charges apply as spelt out under the
section on Cancellation.
REFUNDS ON TOUR PACKAGES
Tour members should be aware that
The Company is acting as an agent for the service suppliers. After a deposit or full payment is made, all
arrangements are still subject to confirmation.
When the arrangement cannot be confirmed, The Company will endeavor to
notify passenger at least 14 days before departure and a refund of payment of
tour fare will be made if the tour is cancelled. The Company shall not be liable for any
further responsibilities. No refund or
exchange can be made in respect of accommodation, meals, sightseeing tours,
admission fees, special shows, and/or other services which are included in the
tour fare but are not utilized by the client.
TOUR FARE INCLUDES (GROUP TOURS ONLY)
-
Return
economy class group tour air tickets
-
Return
airport transfers (airport/hotel/airport)
-
Hotel
accommodation on twin-share or triple-share basis
-
When
booking triple-share rooms please note that the third bed maybe a ‘roll-away’
bed
-
Single
room occupancy is at additional cost
-
All
meals are as specified in the itinerary.
If the selected carrier’s flight time does not allow for certain meals
to be taken, there shall not be any refund for meals not consumed
-
Baggage
allowance as per allocated by the respective airlines
TOUR FARE EXCLUDES
-
Visa
fees
-
Airport
taxes, excess baggage charges, meals, beverages, room services &
incidentals or any others not listed in the itinerary
-
Gratuities
to driver, tour guides or tour leader
Tour prices are based on current
airfares, services prices, government tax and exchange rates, applicable at the
time of print or quotation and are subject to change with or without prior
notice.
CHILD FARE
Eligibility: Below 12 years (at the
time of departure) – Child fare is based on sharing a room with two
adults. There will be an additional cost
for child sharing one room with an adult.
ACCOMMODATION
In the event the accommodation
booked or requested is not available, every effort will be made for an
alternative accommodation of similar standard.
SPECIAL REQUEST
If there are any requests regarding
special meals, dietary requirement, adjourning rooms and so on, please inform
The Company when booking. Such requests
are subject to confirmation and availability.
TRAVEL DOCUMENTS
It is passenger’s responsibility to
ensure that their travel documents and the necessary visas are in order. Passengers must have an international
passport or other recognized travel documents, which should be valid for at
least six months from the date of departure from the last destination of your
itinerary. Passengers must have the necessary
visas, vaccination and health certificate as required by the various Government
authorities of the countries to be visited.
The Company cannot be held
responsible for any expenses, reimbursement or refund of any tour prices if
passenger is refused entry by any country on the tour for whatever reasons,
including lack of necessary visas.
SEAT ROTATION
For the convenience of all members
of the group, passengers are requested to rotate their seating arrangements on
the coach during the period of the tour.
Please cooperate when called upon to do so by the tour leader / guide.
TRAVEL INSURANCE
Passengers are strongly recommended to
purchase travel insurance with respect to such areas as trip cancellation,
personal baggage, personal accident, injury & illness. Under no circumstances is The Company to be
construed as a carrier under contract for safe carriage of passenger or his /
her baggage & belonging. Our staff
will be pleased to assist in the enquiries of any travel insurance.
EXTENSION OF STAY/DEVIATION
Extension of stay/deviation may be
permitted at the end of tour, subject to maximum validity and restrictions of
air tickets, seat-confirmation and availability of hotels prior to commencement
of tour. It is the passenger’s
responsibility to hold firm confirmation for their return flight. When extension if stay/deviation cannot be
confirmed three weeks prior to the group’s departure date, passenger is deemed
to be taking the original tour schedule.
In the event that the original arrangement has been changed by The
Company during the process, any extra cost will be borne by the passenger.
Extension of stay/deviation will be
at passengers own expenses & transfer to airport will not be provided.
The air ticket issued is a special
ticket, restricted to a specific airline only.
It is non-negotiable, non-endorsable, non-reissuable, non-refundable
& non-reroutable. Any alteration in
routing or dates by passengers is solely at his / her own risk. The Company and its associated agents shall not
be held responsible for any inconvenience caused and extra expense
incurred. No refund will be made for any
unused air ticket, accommodation, meals, or sightseeing in part or full.
RESPONSIBILITY
Jun-Air Travel Pte Ltd and its
associates act only as an agent for the transportation companies, hotels &
other principals for the tour programmes.
They accept no responsibilities for injuries, damage, accident, loss
delay, theft, quarantine, customs regulation, strike, changes in itinerary,
deportation or refusal of entry by immigration authorities resulting from
improper travel documents, possession of unlawful items or irregularities that
may be caused to person or property. Any
losses & expenses are the responsibility of the passenger. The Company reserves the right to alter itineraries,
travel arrangement, hotel reservation, etc.
If is necessary or in the case of force majeure. The Company reserves the right to cancel any
tour prior to date of departure for any reason, including insufficient number
of participants. Should this happen the
entire payment shall be refunded without further obligations on the part of The
Company. The Company will recommend
alternative tour, preferably to the same destination or other
destinations. Should passenger decide
not to accept the alternatives, all monies paid shall be refunded in full by
The Company without further obligations.
The Company also reserves the right
to require any individual to withdraw from the tour if deemed his/her act of
conduct is detrimental to or incompatible with the interest, harmony &
welfare of other passengers and the tour as a whole. The Company shall be under no further
liability thereafter to any such person.
No tour leaders / guides or other employees or agents of The Company are
authorized to commit The Company to any liability whatsoever and The Company
will not be bound by any statement or representation unless in writing and
signed by a management executive of The Company. The Company reserves the right to take
photographs & films of passengers while on tour with The Company to be used
for brochures advertising or publicity material without obtaining any further
consent from passenger.
COMPLAINTS / CLAIMS
Any complaints/claims have to be
made in writing within 14 days from the date of return. No responsibility is accepted in respect of
any complaints/claims, which are made after 14 days of return.
GOVERNMENT LAW
The laws of the Republic of
Singapore shall govern this Agreement and the parties expressly submit
themselves to the non-exclusive jurisdiction of the courts of Singapore.